Refund Policy
When you can get your money back, when you cannot, and why the line sits where it does.
Version 1.0 · Effective 21 August 2026
The short version
Cancel before check-in
Full refund, no questions, any time before your sample is logged in at the lab.
No refund after that
Once a specimen is entered for processing the material and the instrument time are spent.
A bad result is still a result
You are paying for an independent measurement, not for a favourable number.
This summary is for orientation only. The numbered sections below are the policy.
1The cutoff
Before check-in: full refund
You may cancel any order for a full refund at any time before your sample is checked in at the laboratory. Email support@testmyresearch.com with your order number. If you have already posted the sample, say so — we will refund the test fee, though we cannot reimburse your postage.
After check-in: no refund
Once a specimen has been checked in and entered for processing, the fee is not refundable. Check-in is the point at which we log the sample against your order, allocate it to an instrument run and begin consuming material and analyst time. From that moment the service is being delivered, whatever the result turns out to be.
How you know when that happened
Check-in is not a hidden milestone. We email you when your sample is checked in, and the timestamp is on your order. If you want to cancel, do it before that email.
Expedited fees follow the same rule
The expedited turnaround fee is refundable before check-in along with the rest of the order. After check-in it is not, because the queue position is allocated at check-in.
2Why the cutoff is where it is
Testing consumes your sample
Analysis physically consumes material. A sample that has been through LC-MS and RP-HPLC cannot be reassembled and returned to you, and the instrument time cannot be un-spent.
You are paying for a measurement, not an answer
The fee buys an independent, competently performed analysis. It does not buy a particular result. A certificate showing low purity, a failed identity call, or a figure that damages a supplier relationship is a service delivered exactly as promised, and is not grounds for a refund.
We have no stake in the outcome
We do not sell peptides and take no commission from anyone who does. Refunding unfavourable results would create exactly the incentive that makes third-party testing worthless.
3When we do refund or re-run
Demonstrable analytical error
If we make a demonstrable error in the analysis, we will re-run the test at no charge where sufficient material remains. Where no material remains, we refund the fee for the affected test in full. This is our sole obligation for an analytical error, and it is separate from the liability cap in the Terms.
We could not complete the test
If we cannot produce a result — the sample was unusable, insufficient in quantity, or degraded beyond analysis — we will tell you before we charge for work we cannot do. If payment has already been taken, we refund the fee for the test we could not complete. We may retain a reasonable handling fee where the sample was misdeclared.
We refused the sample
If we refuse or quarantine a sample because it appears to be a controlled substance, hazardous, unlawfully held or misdeclared, no refund is due. This is set out in section 4 of the Terms.
Duplicate or mistaken charges
Charged twice, or charged for something you did not order? Tell us and we will refund it. That is a billing error, not a refund request, and the cutoff above does not apply.
4Samples that never arrive
Nothing posted
If you place an order and never send a sample, you may cancel for a full refund at any time — nothing has been checked in, so the cutoff has not been reached. We do not hold orders open indefinitely; we will contact you before closing a dormant order.
Lost in transit
Risk passes to us at check-in, so a package lost or destroyed before it reaches us is not something we can refund a completed test for — but nothing has been checked in either, so the test fee is refundable in full. Claims for the material itself are between you and the carrier.
Arrived unlabeled
A package with no order number cannot be matched to a customer and sits in quarantine. We will try to identify it. If we cannot, we cannot test it and cannot refund an order we cannot connect it to. Write your order number and the peptide name on every vial.
5How to ask, and what happens next
Making a request
Email support@testmyresearch.com from the address on the account, with the order number and what you are asking for. There is no form to fill in.
Our response time
We respond to refund requests within two business days and process approved refunds within five business days of approving them.
How the money comes back
Refunds go back to the original payment method. We cannot refund to a different card, account or person. Pay-later plans are refunded through the provider, and their own timing applies — Klarna, Afterpay and Affirm each handle reversals on their own schedule, which we do not control.
Card disputes
If you disagree with a decision, tell us before you open a dispute with your bank. We would rather resolve it directly, and we keep the check-in timestamp, the analysis record and your accepted policy version for exactly this purpose.
6About this policy
Where it sits
This Refund Policy forms part of the Terms of Service between you and Test My Research LLC. Where they differ on refunds, this policy governs. It is accepted when you accept the Terms at checkout.
Your statutory rights
Nothing here removes rights you have under applicable consumer law that cannot lawfully be excluded.
Changes
The version in force when you place an order governs that order. This is version 1.0, effective 21 August 2026.
Contact
Questions: support@testmyresearch.com, or write to Test My Research LLC at the address published on this site.
Not sure whether your sample has been checked in?
Look at your order page, or search your inbox for the check-in email. If it has not arrived, the sample has not been entered for processing and you can still cancel for a full refund. Ask us if you are unsure — support@testmyresearch.com.